FAQ

Find answers to commonly asked questions below.

Ordering

Simply browse our website and find the dress you love. Select your preferred color and size, then
 click "Add to Cart." When you're ready, proceed to checkout, fill in your shipping and payment
 details, and confirm your order. You will receive an order confirmation email shortly after.

We begin processing orders quickly to ensure fast delivery. If you need to modify or cancel your
 order, please contact our customer service team as soon as possible. We will do our best to
 accommodate your request, but once an item has entered production (especially custom-sized
 orders), changes may not be possible.

Yes! We offer custom sizing on most of our dresses. During checkout, you can select "Custom Size"
 and enter your measurements (Bust, Waist, Hips, Height with shoes, and Hollow to Floor). Please
 measure carefully or have a professional tailor take your measurements for the best fit.

We accept Visa, MasterCard, American Express, Discover, and PayPal. All transactions are
 processed via a secure, encrypted payment gateway. For more details, please visit our Payment Methods page.  → Payment Methods

Shipping & Delivery

Total delivery time = Processing Time + Shipping Time. Since most dresses are made-to-order, the
 tailoring process typically takes 10-15 business days. Shipping then takes an additional 3-10
 business days depending on the method you choose. For more details, check our Shipping Guide .  → Shipping Guide 

Yes, we ship to most countries worldwide! Shipping costs are calculated at checkout based on your
 destination. Please note that international orders may be subject to local customs duties and
 taxes, which are the customer's responsibility.

Once your order has been shipped, you will receive an email notification containing your tracking
 number. You can use this number on the carrier's website to monitor the real-time status of your
 delivery.

Yes, we offer an expedited shipping option at checkout. Expedited shipping typically delivers
 within 3-5 business days after the item has been dispatched. Please note that the expedited
 option only accelerates the shipping portion; the production/tailoring time remains the same.

Returns & Exchanges

We accept returns of standard-size dresses within 14 days of delivery, provided items are unworn,
 unwashed, unaltered, and with original tags attached. Custom-size dresses are non-returnable
 unless there is a quality defect. Please see our full Returns & Refunds policy for details.  → Returns & Refunds 

To start a return, please contact our customer service team within 14 days of receiving your
 order. We will provide a Return Authorization and instructions for shipping the item back.
 Please use a trackable shipping method for your protection.

Once we receive and inspect the returned item, we will process your refund within 3-5 business
 days. The credit will be applied to your original payment method. Please allow an additional
 5-10 business days for the refund to appear on your statement, depending on your bank.

Due to the nature of our made-to-order production, direct exchanges are not available. We
 recommend returning your item for a refund and placing a new order for the size or color you
 prefer. Our customer service team is happy to assist you throughout the process.

Product Information

We provide a detailed size chart on each product page. We strongly recommend measuring yourself
 accurately and comparing your measurements against our chart before ordering. If you're between
 sizes or need a perfect fit, consider selecting "Custom Size" and entering your exact
 measurements.

We do our best to display colors accurately on our website. However, slight variations may occur
 due to differences in monitor settings, screen resolution, and lighting conditions. If you have
 any specific concerns about a color, please contact our customer service team before ordering.

Yes. All product photos showcase the actual dress you will receive. We take great pride in
 accurate product representation. While minor variations in fabric sheen and color may occur
 depending on the screen, the design, style, and construction will match the listing.

Our dresses are crafted from high-quality fabrics including satin, chiffon, tulle, lace, organza,
 and more. Specific material details are listed on each product page under the "Details" section.
 All materials are carefully selected for quality, comfort, and durability.

Account & Support

No, you can checkout as a guest. However, creating an account allows you to track your orders,
 save your wishlist, view order history, and enjoy a faster checkout experience for future
 purchases.

You can reach us via our Contact Us page or by sending an email
 directly. Our team is available Monday through Saturday and we aim to respond within 24 hours.  → Contact Us

Absolutely. We use advanced SSL encryption to protect your personal and payment information. We
 do not sell, trade, or rent your personal data to third parties. For more details, please review
 our Privacy Policy .  → Privacy Policy

Still Have Questions?

Our customer support team is happy to help!